Last updated: February 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," "your") and StartReply ("Company," "we," "us," "our") governing your access to and use of our software-as-a-service platform, AI chatbot and business card tools, and related services (collectively, the "Service"). By registering for an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
By using the Service, you represent and warrant that you have the legal capacity to enter into a binding agreement and that you accept these Terms in their entirety. Use of the Service by a legal entity indicates that the person acting on its behalf has authority to bind that entity.
The Service is offered only to individuals who are at least eighteen (18) years of age (or the age of majority in the jurisdiction in which you reside or from which you use the Service, if higher). By using the Service, you represent that you meet this age requirement. We reserve the right to request proof of age or to terminate accounts that we reasonably believe do not comply with this requirement.
The Service consists of a software-as-a-service (SaaS) platform that provides (a) AI-powered conversational chatbots that process natural language and generate responses using large language model ("LLM") technology, and (b) tools for creating and hosting business card and landing pages with integrated chat functionality. The Service may be integrated into your websites or other digital properties via widgets, APIs, or other means made available by us.
Text and other content submitted through the Service are processed on infrastructure operated by us or our sub-processors. Data storage and processing may occur on servers located in jurisdictions outside your country of residence. The availability, features, and technical specifications of the Service may be modified or discontinued by us with reasonable notice where practicable, except where such change would materially reduce the core functionality you have contracted for.
You must provide accurate, current, and complete information during registration and must update such information to keep it accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly of any unauthorized access or use of your account.
We reserve the right to suspend or terminate your account, without prior notice and without liability to you, if we reasonably believe that you have breached these Terms, our Acceptable Use Policy, or any applicable law, or if we are required to do so by law or to protect the rights, property, or safety of the Company, other users, or the public.
Access to the Service is provided on a subscription basis. Fees, billing cycles, and payment terms are as set forth on our pricing page or in the order form accepted by you at the time of subscription. All fees are quoted in the currency indicated and are exclusive of applicable taxes, which you are solely responsible for paying.
Subscriptions renew automatically for successive periods of the same length unless you cancel prior to the end of the then-current period. You may cancel through your account settings or by contacting us. Payment is due at the beginning of each billing period. We use Stripe, Inc. for payment processing; by providing payment information, you agree to Stripe's terms and conditions and authorize us to charge your chosen payment method in accordance with your subscription.
Refunds, if any, are governed by our refund policy in effect at the time of purchase and as communicated to you. In the event of non-payment or overdue payment, we may suspend or limit your access to the Service until payment is received, without waiving our right to pursue any other remedy.
You shall not use the Service (a) in violation of any applicable law, regulation, or third-party right; (b) to transmit spam, unsolicited communications, or bulk messaging in violation of anti-spam laws; (c) to distribute malware, viruses, or other harmful code; (d) to attempt to gain unauthorized access to the Service, our systems, or the systems of any third party; (e) to process, store, or transmit data that you do not have the right to use or that is illegal, or to use the Service in a manner that infringes the intellectual property, privacy, or other rights of any third party; (f) to harass, defame, or harm others; or (g) in any way that could damage, disable, or impair the Service or interfere with others' use of it.
We may monitor use of the Service for compliance with this policy and may suspend or terminate access, remove content, and take other appropriate action (including reporting to authorities) in the event of a breach, without liability to you.
Responses and other output generated by the Service are produced by artificial intelligence (AI) and large language models. Such output may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable for your intended use. The Service and all AI-generated content are provided "as is" without warranty of accuracy, reliability, fitness for a particular purpose, or non-infringement.
You are solely responsible for evaluating and using any output of the Service and for any decisions or actions taken based thereon. You shall not rely on the Service for legal, medical, financial, or other professional advice. We disclaim all liability for any loss or damage arising from your or your end users' use of or reliance on AI-generated content.
You retain all right, title, and interest in and to the content you upload or submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, process, store, and transmit User Content solely as necessary to provide, operate, and improve the Service, including transmitting such content to LLM providers and infrastructure providers that we engage under contractual arrangements that protect your rights in the content.
You represent and warrant that you own or have the necessary rights to submit User Content and to grant the license above, and that User Content and your use of the Service do not violate any law or third-party right. You are solely responsible for ensuring that all data you upload and process through the Service is lawfully obtained and that you have the legal basis to use and permit us to process it. We may remove User Content or suspend the Service if we reasonably believe that User Content or your use violates these Terms or applicable law.
We store and process data on our own systems and on those of our sub-processors. We implement reasonable technical and organizational measures designed to protect the security and confidentiality of your data. However, no system is completely secure. We do not guarantee that data will be immune from unauthorized access, loss, or alteration. You use the Service at your own risk in this regard and are responsible for maintaining backups of any critical data.
To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity, or for any damages arising out of or in connection with (a) your use or inability to use the Service; (b) any conduct or content of any third party, including other users or third-party providers (e.g. LLM or payment processors); (c) any errors, inaccuracies, or omissions in AI-generated or other content; (d) unauthorized access to or alteration of your data; or (e) any other matter relating to the Service.
Our total aggregate liability for any claims arising out of or related to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of (i) the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred United States dollars (USD 100). The foregoing limitations apply even if we have been advised of the possibility of such damages and regardless of the failure of essential purpose of any limited remedy.
These Terms remain in effect until terminated. You may terminate your account at any time through the account settings in the Service or by contacting us. We may suspend or terminate your account or your access to the Service at any time, with or without cause or notice, including for breach of these Terms or our Acceptable Use Policy.
Upon termination, your right to use the Service ceases immediately. We will delete or anonymize your Personal Data and User Content within a reasonable period (typically thirty (30) days) after termination, except where we are required to retain such data by law or for legitimate business purposes (e.g. resolution of disputes, enforcement of these Terms). Provisions of these Terms that by their nature should survive termination (including limitations of liability, indemnification, and governing law) shall survive.
These Terms and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction and venue of such courts. If our entity is registered in another jurisdiction, the laws and courts of that jurisdiction may apply as stated in the Service or in a separate written agreement.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service and/or by sending you an email to the address associated with your account, at least thirty (30) days prior to the effective date where practicable. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account. We encourage you to review the Terms periodically.